Types of Customer Relationship Management
The most widely used categorization of customer relationship management is the one used in the Meta Group’s 1999 report 『Customer Relationship Management Ecosystems』. In the report, there are three categories of customer relationship management: analytical CRM, operational CRM, and collaborative CRM. Companies need to use the right type of CRM a
“ Operational CRM supports the actual execution of Customer Relationship Management “
The important role of CRM is automating processes.
There are three applications that are used:
Marketing Automation
Sales – force Automation
Service Automation
was threated by
Coca-cola decided to make the new Coca-Cola wi
CONDITIONS
Considering both sides of the blade that first movers have, it will be important for companies to contemplate about conditions that should be met to achieve a success with first mover strategy. There are two conditions. One should know what customers want. One simple way to find out is to ask, “Does this new product have market value?” The idea of the product might have a pote
Smart phones act as the all-in-one, offering cell phone service with the tools, applications and even games of the average PDA.
2. problems
smartphones measure the gap in IT accessibility between the people with good educational background and financial status and the other halves.
5. Functional Problems
price problems
Problems on Wi-Fi network
Problem of addicti
ACTIVITY22. Multi-word adverbial phrases
1. Type of the activity
① Tasks for receptive skill by knowledge usages
- 이 활동은 시간과 장소를 나타내는 다양한 부사구의 표현을 학생들이 그것들의 공통점을 찾아내어 직접 각 group으로 나누어 보게 하는 능력, 즉, receptive skill의 한 형태인 sorting능력을 요한다.
② Follow up
저작권이란?
저작권(copyright)이란 소설이나 시, 음악, 미술 등 법이 보호대상으로
정하고 있는 저작물을 창작한 사람이 그 창작물을 다른 사람이 복제,
공연, 전시, 방송 또는 전송하는 등 법이 정하고 있는 일정한 방식으로
이용하는 것을 허락하거나 금지할 수 있는 권리를 말한다.
저
서론
한국철도는 조직개편 외부적으로는 공사화 및 고속철도 개통이라는 커다란 변화의 시대를 맞이하고 있다. 또한 인터넷 사용자의 급증 등으로 철도를 이용하는 고객들의 요구가 점점 다양화되면서 개별 맞춤 서비스에 대한 필요성이 대두되고 있으며, 항공운송 등 경쟁 업체들의 대 고객 서비스
1. Listening Comprehension
1~3) Listen to the following and answer the question.
Pre-history
Prior to the release of bitcoin there were a number of digital cash technologies starting with the issuer based e-cash protocols of David Chaum and Stefan Brands. Adam Back developed hashcash, a proof- of-work scheme for spam control. The first proposals for distributed digital scarcity based cryp
Product
Differentiated function, and service
Price
Free: great value for no cost
Promotion
Indirect advertisement: TV, Magazines
Word-of-mouth
Advertisement service
In April, 2010 Twitter introduced
advertising program (Tweetvert)
First big step to establish a money-making tool which proves their self-sustainability
Age: 20-30
Lifestyle: who likes to share their inform
Smartphone penetration, mobile information services using personal information is becoming progressively important. As global Smartphone penetration increases, 80% of Smartphone users are expected to use LBS (by 2013) and the global market for mobile LBS will increase from $2.1 billion (2009) to $18.3 billion by 2015 with the Compound Annual Growth Rate of 43%. Along with the advancement in mobil